No fee is charged for cancellation prior 7 days before confirmed book date. Cancellations made 48 hours prior the reservation 50% of the total amount will be charged. Cancellations made 24 hours before the date of the reservation, 100% of the total amount will be charged. If the cancellation is made for changing the day of the reservation, no extra fee is applied but the new reservation is subject to availability. If there is no availability for the new date or tour then the cancellation terms concerning the time factor are applied.
The company reserves the right:
a) to change or modify the route of the scheduled cruise or to cancel it due to inclement weather or for reasons it deems that they should not ensure safety for the customer. In case of cancellation 100% refund of the down or full payment is applied.
b) To carry out the trip with any vessel of the same category depending on the availability and the conditions governing its operations and with the commitment that in any case it will provide to the customer the agreed services.
Terms And Conditions:
In order to board, according to the law, all passengers must provide their passport or any other Identification Document.
Passengers are responsible for ensuring that they are waiting at the designated pick up location as per the confirmation provided, namely during the correct time window and in the correct place.
Whilst our drivers will make reasonable attempts to identify missing passengers, no-shows will not be eligible for refund, and due to the nature of the service. The vehicle cannot turn around to collect no shows.
Tour terms & Conditions:
We reserve the right to implement alternate locations, other than the itinerary due to force measures, weather conditions, or imposed safety limitations.
Passengers are responsible to notify us upon making the reservation or in a reasonable amount of time prior to the tour, of any food allergies or restrictions.
It is the passenger’s responsibility to assert whether he / she is physically fit to ride on a boat and will not hold the vessel and/ or Santorini Luxury Yachting or their employees, agents or other associated personnel, responsible if he/she is injured as a result of ANY problems (medical, negligent, accidental or otherwise) which occur while chartering the boat or otherwise participating in the trip.
It is the passenger’s responsibility and duty to exercise reasonable care for his/her own safety.
Passengers must fully understand that the vessel has limited medical facilities and that in the event of illness or injury, appropriate care must be summoned by radio and treatment will be delayed until they can transported to a proper medical facility. Reasonable measures will be taken for immediate medical assistance.
There is a full refund issued with 7 days or more notice of cancelation. There is no refund if cancellation is made less than 7 days or in the event of non-show or if a special offer has been applied as non-refundable.
Ιn the event of bad weather on the day and we cannot reschedule your tour.